Legal
Refund Policy
Effective September 28, 2026
1. All sales are final
Astra purchases are non-refundable once the software or license key has been delivered. We do not offer refunds for change of mind, buying the wrong product, no longer needing the software, or failing to review the listed requirements before purchase.
2. Delivery and technical problems
If you do not receive your license or cannot activate Astra, contact support so we can verify the purchase and help fix the problem. Where applicable law requires a refund, or where Polar determines that failed or unreasonably delayed delivery requires replacement or refund, those rights still apply.
3. License deactivation
A refunded purchase no longer includes a license to use Astra. The license and associated activations may be disabled after a refund.
4. How refunds are processed
Polar acts as merchant of record and processes refunds to the original payment method. Bank processing times vary. Polar may also issue refunds or handle disputes under its checkout buyer terms and applicable law.
5. Legal rights
Nothing in this policy limits consumer rights or remedies that cannot legally be waived in your location.
6. Get help
Email support@sellwithastra.com from the address used for purchase. Include your order or receipt information if available.